GUEST GUIDELINES

Booking Your Stay

  • We would request you make your reservation in advance of your arrival and advise us of your dining requirements
  • We will require full name, address with postcode, contact telephone number and email address at the time of booking
  • You will receive an email to confirm your reservation which will include a link to our website advising our COVID-19 precautions and guidelines
  • The cost of your stay should be paid prior to or on arrival
  • If you require to make any changes to your reservation please ensure to contact our reservations team as soon as possible
  • We offer free cancellation should you cancel 48 hours in advance of your arrival date, cancellations after this will incur a charge of the 1st nights room rate

Prior to Your Arrival

  • We would request you adhere to the Government guidelines in relation to your stay with us. For further information please refer to https://www.gov.uk/coronavirus
  • We are doing our best to comply with Government advice and keep you safe, with these additional measures in place we would request you allow a little extra time for our teams to provide ourservices
  • If you feel you prefer to wear a mask/gloves whilst you are staying, please ensure to bring your own supply, we are unable to provide these items
  • Should you be feeling unwell, or displaying any symptoms of Coronavirus, we would ask you not to visit at this time. We will happily reschedule your booking.

Make use of the hand sanitisers throughout

Please adhere to social distancing guidelines

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View our Covid-19 Cleaning Risk Assessment

View our Covid-19 Bedroom Risk Assessment

View our Covid-19 Reception Risk Assessment

View our Guest information pack

During Your Stay

  • To find us using a satnav please use the postcode for Taunton Bus Station TA1 4AF. The bus station will be on your left and if you look straight ahead you should be able to see us from there. Drive straight over the paved area and turn left into our car park
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  • Our check in and check out times have been adjusted to ensure that all rooms can be cleaned to the required standard. Check in is now from 3pm, with check out at 10am. The latest check in time available is 10:30pm, please contact us should you need to arrive later
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  • We have implemented social distancing measures and additional signage throughout the building and request you follow the steps we have taken to assist us to do so
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  • As of the 8th August, face coverings are mandatory for all guests in the public areas of the hotel, including the lobby, lounges, corridors and staircases. Coverings are not required when eating or drinking in Brazz. We are unable to provide masks, and as such guests should ensure they bring their own
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  • Your bedroom key will have been sanitized prior to your arrival
  • Sanitiser points are available throughout the hotel including the main entrance and exit areas
  • Common and high use touch points and have been identified and enhanced cleaning procedures are in place
  • Hotel information packs have been removed from guest bedrooms and public areas and are available on-line
  • If you are staying for more than 1 night, our housekeepers will not enter your room to service it. Should you require fresh towels or anything else, please contact our reception team. These will be dropped off outside your bedroom
  • Any services provided during your stay will be charged upon consumption - we do not accept cash payments

Food and Beverage Offering

  • All dining requirements should be booked in advance if required
  • We are serving a plated cooked or continental breakfast, please make your selection upon check in and reserve a time slot. A Grab bag Continental option is available if you prefer breakfast in your room.
  • Brazz is open to residents only on a Sunday & Monday evening offering a reduced menu
  • The Brazz menu is available for room service Tuesday – Saturday, we will not add a tray charge to your bill
  • Our menu offering has been adapted and requires minimal food preparation and handling
  • Menus will be available online or as a single use option in the restaurant
  • Outside areas are available for dining, depending on weather conditions
  • Opening times have been adjusted to allow the practical service of social distancing measures
  • Please visit www.brazz.co.uk to view menus & our restaurant COVID details

Departure

  • You will not need to wait at reception for assistance, there will be a key drop facility available for you by the reception desk
  • You will receive a receipt from us by email once you have departed
  • If you wish to discuss anything with our reception team, please follow the social distancing guidelines
  • We hope you enjoy a safe stay with us and look forward to your return!

UPCOMING EVENTS

  • The Spanish Flag
    Holiday at Home with The Castle Hotel - Spanish Night
    Join us for a 'Holiday...
  • Holiday at Home with The Castle Hotel - Greek Night
    Join us for a 'Holiday...
  • Holiday at Home with The Castle Hotel - Italian Night
    Join us for a 'Holiday...
  • Murder at the Masquerade Ball
    It is the social event...

Contact

The Castle Hotel
Castle Green
Taunton
Somerset
TA1 1NF

Tel: +44 1823 272671
[email protected]

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2020 RECOGNITION OF EXCELLENCE HotelsCombined
United Kingdom
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