TERMS & CONDITIONS
Please note, all sales are final. No refunds, exchanges or replacements will be given on any gift vouchers, performances or ticket cancellations. Prices, performance dates, menus and times are subject to change.
1. All orders processed through The Castle at Taunton online store are subject to availability. If you would like your tickets or gift vouchers sent to you through the post, we charge a flat rate of £1.50.
2. International shipments will be charged at the current postage rate plus a £5.00 handling fee. Please contact us on +44 (0)1823 272671 for an accurate postage quote on all deliveries outside of the United Kingdom.
3. Please note that all orders can take up to 10 business days to process. If you require urgent delivery or collection, please contact us on 01823 272671 to arrange expidited service. Additional charges may apply.
Payment Security policy
Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay's utmost priority to ensure that transaction data is handled in a safe and secure way.
Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.
Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.
Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.
In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.
So when buying through our site, you can be sure that you are completely protected.
More information about shopping securely with Sage Pay can be found at www.sagepay.com/shoppers.
1. Information We Collect
In operating our website we may collect and process the following data about you:
1.1 Details of your visits to our website and the resources that you access, including, but not limited to, traffic data, location data, weblog statistics and other communication data.
1.2 Information that you provide by filling in forms on our website, such as when you register to receive information, a newsletter etc. or make a purchase.
1.3 Information provided to us when you communicate with us for any reason.
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website.
Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used to analyse how visitors to www.the-castle-hotel.com interact with the Website so that we can continue to develop this website and make it a better experience for our visitors.
We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically.
This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and the service that we provide to you.
All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.
3. Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:
3.1 To provide you with information requested from us, relating to our products or services. To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.
3.2 To meet our contractual commitments to you.
3.3 To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
3.4 If you are an existing customer, we may contact you with information about goods and services similar to those which were the subject of a previous sale to you.
3.5 Further, we may use your data so that you can be provided with information about unrelated goods and services which we consider may be of interest to you.
3.6 If you are a new customer, we will only contact when you have provided consent and only by those means you provided consent for.
3.7 If you do not want us to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data.
4. Storing Your Personal Data
4.2 Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
4.3 The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
5. Disclosing Your Information
5.1 Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, our subsidiaries, our holding company and its other subsidiaries (if any).
5.2 Where we are legally required to disclose your information.
5.3 To assist fraud protection and minimise credit risk.
6. Third Party Links
You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.
7. Access To Information
The Data Protection Act 1998 gives you the right to access the information that we hold about you. Please note that any demand for access may be subject to payment of a fee of £20 which covers our costs in providing you with the information requested. Should you wish to receive details that we hold about you please contact us using the contact details below.
8. Contacting Us
If you prefer to write to us then our contact address is The Castle at Taunton, Castle Green, Taunton, TA1 1NF.